Contact Us

Contact Us

Locations

Appliances Office
78 Springs Rd
East Tamaki
Auckland
Corridor between Main Street and Laundry factory
Ph: (09) 273-0575
Fax: (09) 273-0653
Email: credit.union@fp.co.nz
8:30am to 4:00 pm daily

Healthcare Office
O'Hare Building
15 Maurice Paykel Drive
East Tamaki
Auckland
Ph: (09) 574-0143
Fax: (09) 574-0145
Email: credit.union@fp.co.nz
8:30am to 4:30pm daily

Staff phone numbers / email

Jenny Phillipson
General Manager
09-273-0654
jenny.phillipson@fisherpaykel.com

Tracey Harding
Consultant
273-0575

If Things Go Wrong

If you have a problem with the service or products provided by your Credit Union please tell us. Your concern will be treated seriously.

The Credit Union has an internal complaints resolution procedure and is committed to a speedy resolution of any problem.

Concerns should be addressed to the General Manager who will initiate the complaints resolution procedure. Your concern will be acknowledged within 48 hours of its receipt.

In terms of the Financial Service Providers (Registration and Disputes Resolution) Act we are obliged to have an independent disputes resolution service. Your Credit Union has appointed Financial Service Complaints Ltd (FSCL). Their details are available on www.fscl.org.nz.

This service will be engaged if your concern cannot be remedied by our internal complaints procedure. There is no cost to you for this service.